futurbrite
TRUST RATING
Member since 3/18/2007
Reviews 3
Average Rating
Helpful Votes 0

Saturn of Henderson

Posted on: 3/18/2007

GREAT CUSTOMER SERVICE

I went to Saturn of Henderson (SoH) today out of frustration of the way I was treated at Saturn of West Sahara (SWS). I called the dealership to complain about the treatment I had just received from SWS and I wanted to see if they had more business sense then SWS. They certainly did. I spoke with Donna and she said she was goind to tak to the GM. She called me right back and said, "come on down, we will make you happy". And they did! I totally enjoyed my experience at SoH and would defintely recommend them to all my friends. I told Hector, Donna, and Darrell that they had in fact made me happy. They gave me that little appreciation pep rally ( I LOVE THAT KIND OF STUFF, IT MAKES YOU FEEL VALUABLE AS A CUSTOMER AND NOT JUST MEETING A SALES QUOTA).Every staff that was in the building congratulated and introduced themselves. That was a nice personal touch, not to mention a very good marketing tool. People want to feel special when they have put down their hard earned money. It is a special occasion for them. A good business practice such as the one at SoH, will maintain loyal customers. They have one in me. I am moving to the NW part of town and I would rather drive the 25 or so miles to SoH than to ever frequent SWS again. I will get my car washed, but I will never give them my business again. But that's SoH gain. KUDOS TO SATURN OF HENDERSON. You are business people who understand that happy customers are returning customers. Great Job S0H!!!

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Painted Desert Dental

Posted on: 3/18/2007

Excellent Service

This establishment was a joy to patronize. Dr. Zamora and his staff are the epidemy of GREAT CUSTOMER SERVICE. Many other businesses need to follow their lead. I would definetely recommend this dentist and his staff to anyone willing to listen. KUDOS to Painted Desert Dental.

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Saturn of West Sahara

Posted on: 3/18/2007

DON'T BUY FROM SATURN OF WEST SAHARA

On 3/17/07, I went into the dealership to trade in my 2007 Aurs for a Vue SUV. I brougt the Aura in Sept 06, it has 5700 miles on it in excellent condition. The Aura is the second car I brought from them and I was treated awful in buying my new car. Several sales people walked past me and never said a word. To make a long story short, not 1 person even congratulated me on the purchase. My attempt to trade my Aura for the Vue, I had my intelledence insulted by "Darren" offering $13,000 trade for the Aura that is 6 months old. I told them that I should have even tried to give them any more of my business as I was insulted with the purchase of the Aura. In a nutshell, DON'T BUY FROM SATURN OF WEST SAHARA, THEY DON'T APPRECIATE YOUR BUSINESS AND SERVICE IS LOUSY! I went in for a recent repair, as the brakes were squeaking and the sunroof would not open. I had thse same problems when I traded it in today. The sunroof was put in after the purchase by their contractor, it works when it wants to, and doesn't when it does not.JUST DON'T BUY THERE, PERIOD.

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