Best Customer Service
I would like to commend your service tech Carl. Carl has been out to service our a/c unit a humber of times, and has always been very helpful, cordial, and experienced to repair whatever the issue was with either of the two units we have. Last night was no exception. When my husband and I got home from work after 500pm we noticed our upstairs a/c unit was not cooling. I immediately called your company and was told that you had a tech that could be here within the hour. When he arrived, he assured my husband and I that we would be up and running shortly. By 9:00pm everything was working properly. We were very pleased. Im sure Carl was tired from a very busy day, not to mention that it was dark and late out. But, you would have never known it. He did his job and he was very professional. He knows what he is doing, he is a credit to your company and my husband and I are very pleased to have a PMA agreement with your company. If your other techs are as good as Carl, your business will thrive. Thank you Autumn Air and Carl for the great customer service and keep up the good work!