We chose Concept based on the reviews we read. With nothing less than 5 stars, how could we go wrong? We couldn't and we didn't! We are honored to join the "reivew club" as we are thrilled with our new carpets! From my first inquiry conversation with Sue in the office to the completion of job, Concept exceeded our expectations! Dave's knowledge of the industry, cutomer service and commitment to satifaction was stellar. He was honest in his explanations of our options to make sure we got the "best bang for our buck". Brian and Lorenzo (the installers) were on time, worked hard and made sure we were satified with their work before leaving. I look forward to recommending Concept Flooring to anyone who is in the market for new flooring.Thanks for everything!