SOOOOO impressed!! My husband has a gun safe, and one of the keys was lost. We tried all the regular routes for duplicating the only remaining key...Home Depot, Loews, Ace Hardware, etc., even contacted the manufacturer of the gun safe, all with no luck. We ran across the Lock Doctor, explained our issue, and they bent over backwards to help us. First tried to duplicate the key -- at no charge, since they weren't sure it would work. It didn't. They then took all our information. Within two weeks they were able to get TWO BRAND NEW KEYS for us! They had to contact the original manufacturer, sign affidavits, get documents notarized, make multiple phone calls and send emails, but they were successful! Very happy with their service, their attitude, and their tenacity. Will ABSOLUTELY use them for all lock and security issues in the future! They are located on Peachtree Industrial Blvd in Sugar Hill, GA.