carolynnarreau
TRUST RATING
Member since 11/25/2012
Reviews 3
Average Rating
Helpful Votes 1

Lock Doctor and A-1 Security

Posted on: 1/22/2015

AMAZING!!

SOOOOO impressed!! My husband has a gun safe, and one of the keys was lost. We tried all the regular routes for duplicating the only remaining key...Home Depot, Loews, Ace Hardware, etc., even contacted the manufacturer of the gun safe, all with no luck. We ran across the Lock Doctor, explained our issue, and they bent over backwards to help us. First tried to duplicate the key -- at no charge, since they weren't sure it would work. It didn't. They then took all our information. Within two weeks they were able to get TWO BRAND NEW KEYS for us! They had to contact the original manufacturer, sign affidavits, get documents notarized, make multiple phone calls and send emails, but they were successful! Very happy with their service, their attitude, and their tenacity. Will ABSOLUTELY use them for all lock and security issues in the future! They are located on Peachtree Industrial Blvd in Sugar Hill, GA.

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EMC Security

Posted on: 11/25/2012

Yay! A service that works!!

We called EMC after a terrible experience with Ackerman security. Not only were they helpful, but they described to me how the issues we had with Ackerman couldn't happen with EMC. They came out timely, did a great job on our installation, and even cost less than Ackerman. Love this company!!

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Ackerman Security Systems

Posted on: 11/25/2012

THEIR SERVICE HAS GONE DOWN DRAMATICALLY!!

We were Ackerman customers for several years. Initially they were wonderful. However, the quality of service has dropped continually. In August we accidentally set off the alarm; no call from them. I called the next day to be told that our system hasn't been communicating with them for THREE MONTHS, and no one notified us!! Then I was told it's my fault, I'd have to pay almost $100 for them to come out. I said I was going to change carriers; no reaction, no callback, nothing. DON'T USE THEM!!!!

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