MeganMcCray
TRUST RATING
Member since 11/25/2012
Reviews 2
Average Rating
Helpful Votes 1

The Pink Plumber

Posted on: 11/25/2012

Rip-Off, the $195 special does not exist!

This company is a joke! I called on Friday because my septic needed to be pumped, it was starting to back up. They told me it would be $195. They said that they were busy and would try to get out that day and if they didn't make it, it would be Sat morning between 10 and 2. At 6:15pm they called and said it wouldn't be until Sat. now between 12 and 4pm. I said okay I sat home Sat. waiting and by 3:15 still hadn't heard from them. I called and they said Oh, we were just getting ready to call you, we can't get out there before dark. So they would be out first thing Sun. morning, she said by 8:30am. Sunday morning I get a call at 7:45am saying they are on their way but it may take a little while due to construction on 285. At 10am, the guy finally shows up. It takes him 15 minutes to locate the tank. He says he is going to write an invoice and then once we sign it he will do the job. The $195 special that they say they have is NOT TRUE!!!!!!!!!!!!!!! The invoice he hands us totals $540+. He says that I have a two compartment tank which we do not and has an extra fee for the backup, which mind you was some water coming out of the pipe above ground. We said no way! I have someone else coming today on a Sunday for $295, no hidden fees! DO NOT USE THEM, complete waste of time!

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Hero Septic

Posted on: 11/25/2012

The Best!!!!

I had septic issues start on Thanksgiving Day. I made the mistake of calling the Pink Plumber first, who kept rescheduling my appointment and then when they finally showed up 3 days later. The price was supposed to be $195 but shot up to almost $600 without the guy even looking at anything. I called Hero Septic Sunday morning and left a message for a quote. Within 30 minutes, they called back. They said that they would come out that afternoon within a couple of hours. They showed up an hour and a half later. They pumped my tank for $295, there were no hidden fees. They did exactly what they said they would for the price they quoted! Very friendly and did a fabulous job. I will use them again in the future and refer my neighbors to them! Excellent company!!!!!!!!

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