Buying my house in West Highlands was a great experience. I simply don't believe some of these negative reviews, I never had a problem... Of course some people may have little problems here or there considering buying/building a house is quite a process, but some of these things are implying eggregious (maybe illegal) activity from an award winning builder, just doesn't add up. I was careful and did my research and actually talked to REAL homeowners (now my neighbors) and am very pleased. Take an online review for what it's worth in that anyone can write anything. If you have your doubts I recommend going and seeing the product and talking to Dahlia (the agent at West Highlands) yourself. The quality is evident and the community is absolutely gorgeous. Me and my wife have been in here 2 years and love it so I just wanted people to see both sides of the story!