Huge amount of time and money for no result
We had a leaky bathtub faucet. Alan came out and replaced the washers. Before he left I pointed out to him it was still dripping. So he looked again, and decided the problem was not with the washers to begin with. He said the entire fixture needed to be replaced, and he told me to go to Home Depot to purchase the supplies. We scheduled the work, and I went to buy the supplies. I had no idea what I was supposed to be getting (there is a reason I hired a plumber!!) and it took the better part of the afternoon to figure it out with the help of the nice Home Depot guys. Alan didn't show up for the appointment, twice. Finally, another guy from Ridgeway came out, looked at the situation for one minute and said he'd have to take the whole wall out to do the repair. He would not honor the original quote. I ended up returning the hardware I had purchased, and Ridgeway would not refund the unnecessary work they did that did not address the problem. Will not use again.