MtaGa2
TRUST RATING
Member since 1/29/2013
Reviews 2
Average Rating
Helpful Votes 0

ARS Rescue Rooter

Posted on: 3/20/2013

Tried to Frighten Me Into a New System

I bought a “tune-up” at Home Depot from the sales rep for Universal. I even said half jokingly to the rep… “Oh, you’re not going to try to sell me a new system are you?” But it was a low price, and we were overdue for a tune-up, so I tried it. The service tech didn’t do too much in the way of actually tuning-up, but he try to scare me, telling me how dangerous the system is… “If I had children, I wouldn’t have this in my home” type statements. I was told the reason my 6-month old carbon monoxide/gas detectors didn’t pick up danger is because they are “old”. No surprise, I needed a new system immediately, and wasn’t I lucky that a sales rep was available to come out that very night. He actually seemed surprised that I declined. Of course, not to be fool-hearty, I immediately called another company (and researched it through the BBB, Hope Reports, etc. like I should have done in the first place.) The new folks took apart the furnace, ran a camera into the heat exchanger, tested CO levels, and lo and behold it’s not dangerous. I felt scammed and Home Depot should really be more careful too because I will also think long and hard before I ever use one of their contractors. (This was so upsetting, I created this account just to write this review.)

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Great Service

After another company tried to frighten me into buying a whole new HVAC system , I called Casteel to get a tune-up and a second opinion. They came out quickly, did a thorough job, and were honest with me about the condition of my system… We had used them for an air conditioning tune-up last year, and I recall they did a good job then too. (The reason I used another company was because I got a “deal” at Home Depot on the tune-up. Considering I basically paid the other company to give me a sales presentation, I guess it wasn’t much of a deal… Lesson learned there.) Next time I will just use Casteel in the first place. I originally found Casteel through our EMC’s energy voucher program links, but my mother-in-law also purchased a system from them. She also recommended them. Casteel also encourages customers to post comments on Kudzu and sends you a link after your service (hence all the invoice #s in the reviews). I think that shows confidence that their customers will be pleased. (Invoice #63761)

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