petrina06
TRUST RATING
Member since 1/30/2013
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Omega Carpet and Upholstery Care posted on 2/11/2013
Never showed up and unprofessional
I pre-purchased a Kudzu deal for 3 rooms at $50, scheduled an appointment a week out and moved my furniture. Unfortunately it was all for naught. when I called the office 30 minutes prior to confirm, the girl said they have at least 1 hour to get there. I called again 10 minutes after the appointment and she said the same thing. I inquired about a refund and she referred me to Kudzu. A few minutes later the owner Renee' called and said the worker left for Costa Rica and someone should have called me. He wasnt able to do it at 10 am but maybe between 1 and 2. Which meant rescheduling my wholde day to accomodate a company that I already paid but couldnt accomodate me at my set appointment time. He begged me not to complain or report him to BBB and that he would give me free steaming. Mind you I've already paid for the services. This is a very unprofessional company. The so called receptionist answered the phone like she just rolled out of bed. The deal is too good to be true. Save your money when it comes to Omega. Hopely I can get my money back and find services elsewhere. Making a good first impression is vital to small business. This company is terrible.
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