I called this company because of a prior positive expierence. I don't usually write reviews, but this was a very positive experience. Natan was wonderful, he came out the same day, found the issue instantly and exlained what he was doing. He showed us where components were wearing out and where we would have issues in the future, including where another repair firm had replaced the nice metal factory compressor with a cheap plastic one. In the end I got a much better refrigerator that should last another 20+ years. I am very satified.