I woke up to a 60 degree house on a Sunday morning. I called around trying to find an emergency repairman and left messages with 5 different companies' answering services. It was Sunday morning so I expected that it would be after lunch before anyone got back to me but Matt Holtkamp returned my call within 15 minutes. Matt walked me through a series of checks over the phone and nothing worked but then he happened to hear my sump pump (basement furnace) running and instantly diagnosed the problem as a frozen humidifier line outside of the house. I was able to thaw out the line and everything is working fine again. I can't tell you how refreshing it is to have a company put my best interests ahead of a potential profit. And top it all off, Holtkamp doesn't even service my area - he just wanted to help. Thank you Matt!