Earned my loyalty
Normally, I like to work with owner-operators. Same guy that does the work is the one who answers the phone. The buck stops with him. However, I recently had an unsatisfactory experience with an owner-operator HVAC repairman.
I found Comfort Control on the internet, reviewed their website, read the most recent of hundreds of overwhelmingly positive reviews (and the few negative ones), from their customers, and decided to call them.
One of our two furnaces with AC unit needed replacing. From the initial consultation, to the installation, to the follow up contact with the company, everyone, including the receptionist, was courteous, professional, listened to my concerns, and acted accordingly.
The real test came after the installation, all monies had been paid, and I had what I thought was an irregular noise coming from the new furnace. (It turned out to be a vibration in the return air duct). My call back to the company was returned right away, and they scheduled a return visit promptly. In addition, they replaced a faulty humidifier humidistat on the furnace they did not replace, free of charge.
The people at Comfort Control have gone above and beyond good customer service and have earned my loyalty as a customer for as long as I live in the areas they service.