Big Thanks to Zippy!
My water heater broke down on a friday. I called so many different places and they all said they would stop by to look at it on monday. Only one promised to stop by on saturday, but after waiting for a couple of hours for the service guys to show up, I had an appointment to make so I called and cancelled. I spoke to Zippy in Duluth, and the owner talked me through a few things over the phone, and viola, my water heater started working again. I'm so glad he talked to me to make sure it was something that could be remedied before driving to my house and charging me a $85 service fee for something that took less than a minute to fix. Needless to say, if I need help again, I will always call them again.