Member since 2/27/2013
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Houser Heating & Air Conditioning

Posted on: 2/27/2013

A Company You Can TRUST!

It’s not often that you get the owner of the company to come out for a routine call. We called because our heat pump did not turn on at all and luckily got the owner himself, Mr. Gary Houser. Even though it was after 5:30pm on a Wednesday, Mr. Houser came out to diagnose the problem personally. He really took his time to carefully explain everything that was going on and also how the system works in general. He made a diagnosis and due to our own personal obligations had to come back on Friday. He worked late into a Friday night to make the repairs. I never once felt that he was rushing just to “get the job over with” because it was late on a Friday night. He was knowledgeable, very patient, and never seemed exasperated by the situation. The work was also guaranteed both verbally and more importantly in writing right on the back of the receipt. We could rest assured that if the problem wasn’t solved, which it was, that Mr. Houser would stand behind his work. I would highly recommend his services to any of my friends and family.

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