TJBethune
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Member since 3/05/2013
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Coolray & Mr. Plumber

Posted on: 3/5/2013

Never Again

I write this after spending 3 hours cleaning up the enormous puddle of RAW SEWAGE left by the Mr. Plumber tech that was at our house. We had a sewer line blocked and I tried the $93 or Free offer from Mr. Plumber (part of Coolray). To their credit, it was $93 and they cleared pipe. I wasn’t expecting white glove service, but what I did not expect was to have to clean up the enormous puddle of RAW SEWAGE (did I mention that?) left in our bathroom. And when I say enormous, it is a small bathroom (about 6 x 6) and you could only see about 25% of the floor. The other stuff – being late, not finishing the same day, forgetting to schedule a follow up to finish the job – is annoying but can happen. Leaving our home they way they did – to me that is inexcusable. The tech did offer me the phone number of a restoration company so I could get someone to clean up after them. He also pointed out that I needed to take care of this quickly as it would quickly become a health hazard. I will think very long and hard about ever allowing Mr. Plumber or Coolray anywhere near my house again. From the Mr. Plumber Web site – “When you invite one of our State of Georgia licensed plumbers into your home, you will know they will always be on-time and will give your home the respect it deserves.” SO WRONG!!!

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