Not Very Customer Friendly
I brought in a Sony TV still under warranty to replace a part that had just come completely off, without any improper use or damage. Immediately told that it is not covered, but they have had to replace for many customers lately. I ask are you sure about that, with that type of consistent repair for that same part. Employee decides to ask the repair technician. Employee return and he said the same thing. Employee quotes me a price of $170 to repair a TV that cost me $350 and still under warranty. Crazy right. So ask for a written estimate so that I could give to the store that I purchased it and my credit card extended warranty. I was told that they do not do written estimates because it cost to do written estimates. So I ask how much for an estimate? The employee them says we just do not do estimates. I then asked why not? Something about they have to do the repair to tell me the repair cost. But you just gave me a verbal and it cost nothing. So I asked why do you not do written estimates so that I could get the appropriate parties to pay or refund my money.
He then said do you understand and I responded, NO! The employee said nothing else except do you need help putting the TV back into your car.