Member since 3/20/2013
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Average Rating
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Art Stone Granite & Marble

Posted on: 3/20/2013

Pretty Granite, Poor Service

Art Stone has wonderful reviews and beautiful show room but their service leaves a lot to be desired. Jenifer, the salesperson we dealt with was super nice. Taking her time to discuss options and helping us pick out a piece that would match our tile floor. We told her it would be a couple months before we were ready to take the piece and if we needed to put a down payment on it, we were prepared to do so. She said not to worry and put a sticky note on it. When we were ready for the granite installation, we had weeks worth of unreturned phone calls from Jenifer. Come to find out, they sold the granite out from under us. Needless to say we were extremely frustrated, this was compounded by the fact that we couldn't even get a return phone call. We started the process over again, assured that this would not happen again. We did find a granite that we liked even more than the previous selection. Once your choose your granite, you have to come in to Art Stone and decide on your template. This is so they will know where you want the cuts to be made. We spent about 2 hours deciding exactly where the cuts should be made to ensure the prettiest parts were left intact. On the day of the installation, we quickly noticed they didn't use the template at all, cutting through the prettiest parts. When we called to complain, our phone calls were...surprise, surprise....unreturned. They did, however, promptly charge the remainder of their fee to our credit card though.

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