I noticed Saturday that AC was out upstairs but working fine downstairs in rental property. New tenants moved into the home Sunday and immediately complained about the heat they were hit with upstairs. I called Reliable Monday morning due to the great reviews here. I had several 'shadetree' AC repair techs work on the AC unit in the past to no avail so figured I'd hire professionals this time around. I explained the situation to Steven at Reliable and he advised that he couldn't promise he'd be able to send someone out same day but would try. Well, a couple hours later, I got a call from Reliable saying they had a HVAC tech in route to the property. I was absolutely elated that the tenants wouldn't have to suffer another day without AC after all. I had to work that day so could not be there when the tech arrived and Steven advised that they work with Landlords all the time so could still send someone out. I was completely trusting Reliable to go out to the property without my supervision and be honest with their assessment of the AC issue. Bruce, the HVAC tech, arrived to the property within 30 minutes. About an hour later, Bruce called explaining what the AC issue was, what he did to fix it and that the AC upstairs was now working as it should. He was very fair, honest and reasonable with the cost to repair, much less that I expected to pay. The tenants are enjoying the AC and I will definitely be using Reliable again! Thanks Bruce!