Member since 4/03/2013
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Art Stone Granite & Marble

Posted on: 4/3/2013

Horrible Customer Service

I remodeled my kitchen and purchased granite from Artstone Granite in December 2012. The process of selection and ordering went smoothly, however the rest of the process was unfortunate. The day of installation I notified Artstone that they created a large gaping hole in my wall by the backsplash. Artstone did not address the issue in a timely manner and never fixed the hole. After waiting for over a month, I had another contractor repair the wall. In addition to the wall damage, Artstone also left exposed wires in a backsplash area where electrical outlets were located. I notified them of the exposed wires as well. Artstone stated that it was not their responsibility to repair it. So I hired an licensed electrician to repair it and he explained to me that Artstone's poor workmanship and ill-sized cuts caused me to have an issue that is not standard. I called the owner, Wellington with this information and he has simply refused to return my phone call. CAUTION: DO NOT DO BUSINESS WITH Artstone Granite & Marble. Mistakes happen and can be fixed, however it is a bad business practice to ignore your customers and refuse to address their issues.

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