MJAtcheson1
TRUST RATING
Member since 4/22/2013
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Zerorez of Atlanta posted on 4/22/2013
Additional Charges & No Customer Service
Scheduled a 3 room cleaning for $129 plus 1 free standard room. During scheduling Zerorez asked if we had pet stains we replied just potty training accidents (kid stains).Technician Jonathan came out, we showed him the two spots we needed cleaned. He took a stick to each location and measured the saturation levels(hopefully this stick was clean and had not been used to measure someone else pet or child urine???). After doing so he stated that the carpet was not saturated and he would have to charge an additional $30 per spot compared to the normal rate of $90 per spot. We did not want to pay for the additional charges since we felt those charges should have been mentioned prior to the appointment. Tech Jonathan mentioned that there often is confusion in regards to this extra fee because it is not always mentioned when scheduling. He would have his office review our original scheduling call to see if the additional fees was mentioned. During the waiting period he mentioned we had inconvenienced him and wanted to know if he could begin the work? We thought that would not be a very good idea since a price had not been agreed upon. His office could not located the call and tech Jonathan would not clean the carpet without the additional charges. Our carpets were not cleaned. We had much higher expectations from this company.
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