Member since 4/26/2013
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A USA Appliance

Posted on: 4/26/2013

Very Unprofessional, Very Rude.

First of all, I called A USA Appliance to make an appointment as I had a problem with my dryer. They set an appointment for the next day bet/w 6 to 8pm. The lady who took my call was quite unprofessional. She did not tell about a trip fee until I asked. All she could was to set up an appointment. I called next day to confirm my appointment and after a moment, I received a call from a technician named Nick. He said he will come to my house bet/w 6 to 7pm, but he did not. At 10 min. past 7, I gave him a call and he explained he was assigned another job. Then I called their office and a lady said she tried to call me to tell nobody's available tonight. There is no history of incoming call or voice message on my cellphone. Then she said she can send someone next day. Please note, I did not ask for a same day service. They had a plenty of time to reschedule my appointment. They should figure out how to assign work to technician. No show on the scheduled appointment with no phone call? Out of question! One last thing, they use multiple phone numbers that lead you to one company. So be careful.

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