Member since 4/29/2013
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Ackerman Security Systems

Posted on: 4/29/2013


A month after installation, my keypads started beeping and showing a trouble indicator on the keypad displays. I could enter my code and the beeping would stop but it would start again every half hour. Each time it started beeping I had to physically go to the keypad and enter my code again. THIS WAS HAPPENING AT 3:00 A.M. I called customer service and was basically told that they didn't know exactly why it was doing it or how to stop it. All they could tell me was to keep resetting the system and hopefully it would stop. It finally stopped around 5:00 a.m. The next day the system tested ok. The same thing happened on random occasions for the next couple of months but this week it started doing it again and simply wouldn't stop. Customer service was no help whatsoever and eventually told me to just unplug the whole system and deactivate it so that I could sleep that night. The soonest that they could get a technician out was FOUR DAYS LATER!! At this point, their faulty system was causing me more problems than it was worth and I just wanted to terminate their services. However, they then tell me I am locked into a three year contract and I have to keep paying them regardless of their crappy equipment. This is the character of this company. DO NOT EVER USE THEM. THEY DO NOT CARE ABOUT YOU.

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