Member since 5/09/2013
Reviews 2
Average Rating
Helpful Votes 1

Casteel Heating, Cooling & Plumbing

Poor experience on commercial job

We hired this company to install ductwork and accessories for a 7,500 sf office. They bid the job from an engineered set of plans. After the tenant moved in we had difficulty balancing the system from office to office. Casteel's service people told us we should relocate the thermostats. We paid to do this with no change in balance. In frustration we sent another HVAC contractor to try to balance the system. They called from the site for a set of the engineer's plans because no dampers were installed in the ductwork. The plans clearly showed 32 dampers had not been installed in the system making it impossible to balance the airflow from office to office. When confronted with the missing dampers Casteel's rep told me he would "have to check the material list to see if the dampers had been sent to the jobsite." We did not care if they put the materials on a truck. Casteel was responsible for delivering and installing the dampers. I took this as acknowledgement someone inside knew the devices had not been installed. After 4 weeks of wrangling, and having my calls transferred from one person to the next Casteel finally installed the missing dampers and reimbursed us for the few we had another contractor install before to keep our tenant happy. The difficulty resolving the problem and the stubborn refusal to verify the problem or even apologize for this failure will prevent me from using this company in the future.

Pella Windows and Doors

Great Service and Product

Pella's sales rep arrived on time, understood exactly what he was talking about, did not try to sell me anything I did not need and delivered exactly as promised. The installers were neat, on time, and professional. I am very satisfied. I would not hesitate to buy from them again. Larry Smith, Atlanta, GA