bloomingonion
TRUST RATING
Member since 5/10/2013
Reviews 2
Average Rating
Helpful Votes 1

Ss Air Soft

Posted on: 7/17/2013

Watch your Wallet!!!

True disappointment with the customer service. They will keep your $100 deposit for a party that did not materialize, even if you spend over $200 with them. I cancelled in plenty of time because I could not reach their 10 person minimum, and yet they have opted to keep my $100 in addition to the money I spent with them. Glad to know they are hurting so bad that they need my $100 so bad, and are willing to lose future customers over it.

  • Overall
  • Quality
  • Service
  • Value

The Trusted Toolbox

Posted on: 5/10/2013

Not a happy camper

I rarely do "reviews", but felt this company needs to hear this. I had them out to my house well over a month ago to look at several jobs, but never heard back from them. I called once, thinking maybe they wrote my number and email down wrong, left a message, called the rep's cell number and left a message there...still nothing. I might have had good things to say, but this customer NO service has left a very bad taste in my mouth about them. I should NOT have to be chasing them down to get a quote. They lost out on doing several jobs for me - I have since found companies that actually do respond. Trusted Toolbox - you need to train your people better on how to follow up, how to do what they say they'll do, and how to say Thank You to the customer. An anti-referral is a business killer!

  • Overall
  • Quality
  • Service
  • Value