I had engineered wood installed in my basement. Ricky, the owner, was great. He referred me to Pro Source where I was able to find a beautiful, reasonably priced wood. Ricky also picked up the wood and delivered it to my home. There were several boxes that he had to carry and he did it without complaining. The installers did a great job. The floors look great. I am very pleased and would use Emperial again in the future.