Jeff Huddleston was the estimator, and clearly explained what was to be done in writing.
My installers- Jorge, Raul, Ram and Lex worked hard for two straight days getting all three of my units replaced with two bigger units. These guys were professional, courteous, and friendly. They cleaned up after themselves, and put down runners to help protect the carpet/flooring.
They also did a great job reworking the ductwork in the basement that serves the main floor unit (and now the 2nd zone in the basement itself) so that I can finish it more easily in the future. Jorge even pointed out some things I hadn't considered and spent more than an hour with me to understand what I intended to do.
The best customer service I have received in a while. If the Trane product holds up to the same standards, I will be pleased for decades to come.