Overpriced. Waste of my time. When the technician came out told me couldnt do the traditional install with charter VoIP..mind you it is 2013. At that point I had to call them back and they tried to up sell me and give me a higher monitoring rate with a longer contract term. I was tired of the game called back and cancelled EVERYTHING and found a much more straightforward deal with another monitoring company. I also paid half as much to get additional sensors installed. I gave them 3 stars for service because they responded to my cancellation request in a timely manner.