Recently, we had ZeroRez clean all the carpets in our house, which we moved into 13 months ago. We have dogs and cats and have some pet stain residues, as well as some (what we thought were indelible) marks made by our movers.
Our technician, Aaron, was punctual, professional, courteous, knowledgeable and thorough in his cleaning.
ZeroRezís policy is that their technicians do not move any furniture; which we understand as there is only one technician. Since we wanted the carpet under some of the heavy furniture cleaned, we removed dresser drawers and mattresses prior to the cleaning. That way we could slide the frames around easily for cleaning. Aaron placed foam wedges under the wood furniture to make sure it would not bleed on the clean carpet.
Although we did not avail ourselves of ZeroRezís special pet stain and odor treatment for our carpet, the carpets were wonderfully clean, fresh smelling after cleaning and looked extremely good for their age. We did try ZeroRezís special treatment similar to Scotch-Guard and we are already thankful we did.
We will use ZeroRez again and would certainly recommend ZeroRez to anyone. ZeroRezís staff is friendly and professional; they give very good value for money and produce excellent results.