abbyinsuwanee
TRUST RATING
Member since 5/29/2013
Reviews 2
Average Rating
Helpful Votes 1

Holtkamp Heating & AC Inc.

Posted on: 10/31/2013

Great Company, Great Service

We had to replace 2 of our A/C units in the heat of the summer (July). It was a miserable time to be dealing with air conditioning units that died. We had just spent $500 with another company to do routine maintenance on our units (the company that claims you don't pay for freon). Needless to say, we were not happy with our situation!! Holtkamp went above and beyond to figure out the problem, get us comfortable, explain all the options, answer our many questions, and make sure we had the correct systems. We even had a wiring issue that they had to fix so the units would be under the correct housing code. We are more than happy with everything that Holtkamp did for us. Now that we are comfortable (especially with this wonderful Fall weather) we will be able to credit that to Holtkamp for many years to come. Also, got a maintenance package through them. Absolutely wonderful company and will never use another one.

  • Overall
  • Quality
  • Service
  • Value

Nothing in this world is free.......

Very unsatisfied with service we received today. Scheduled them for preventative maintenance on 3 units. We thought it would be $210 to get all the units serviced (including 'free freon' that they advertise so frequently). Turns out our 'free freon' would cost an additional $195 because it wasn't covered for free when it isn't for a replacement or repair (our unit has a very slow leak). Bill ended up being $500 - DOUBLE what we intended to spend on maintenance. Very unhappy with their customer service and advertised 'honesty'. Feel like we've been duped!!! Very unhappy customer!!!!!

  • Overall
  • Quality
  • Service
  • Value