bplott
TRUST RATING
Member since 6/05/2013
Reviews 2
Average Rating
Helpful Votes 0

Do NOT use this Orkin location!

We have had one issue after another with this company. First we had issues with our technician. He would make a follow up appointment with us before leaving and then never show up - this happened THREE times. He was very condescending on several occasions. Then comes the billing issue. On a bill dated 2/20/14 my total balance due was $27.00 with a credit applied to my account of $123 (I was never billed for my December service, apparently due to the credit showing on my account). The technician calls me around 3/5/14 to "check on things" and then wants to know if I want to make a payment because "I haven't been paying my bill" (I've just received the bill in the mail around a week prior informing me that I owed $27). I said sure I was planning on calling to pay the balance but hadn't had a chance. I gave him my credit card information and thought that was that. Then on 3/13 I receive a CERTIFIED LETTER saying my account had gone to COLLECTIONS! Furious, I call the office where the woman who answers the phone basically called me a liar saying that I had received a December bill and said that should have known I owed for December whether they send me a bill or not and regardless of the statement I received. She told me that she would apply the $27 payment towards my account and send the remaining $123 to collections. I'm attaching a picture of the statement. I have no problem paying what I owe but to send my account to collections due to an error on their part is insane.

  • Overall
  • Quality
  • Service
  • Value

Aaron Septic

Posted on: 6/5/2013

Awesome Service and Value!

I was horrified to see sewage backing up in our basement bathroom! I called another company that we'd previously worked with only for them to tell me that it would be either today or tomorrow before he could get here, he wasn't really sure - and he quoted $200 more to pump our tank than Aaron Septic! Kevin arrived promptly and fixed our clog and pumped the tank. He was awesome! He was very careful to save as much sod as possible and made everything look nice and neat before leaving. We were charged exactly what we were quoted and received excellent service! I will only be calling Aaron Septic from now on!

  • Overall
  • Quality
  • Service
  • Value