I had NO a/c and Dustin came out the next morning! He was very courteous and explained everything to me in terms that I could understand (I am NOT heating & air savvy). Unfortunately, I found out that I needed a new a/c but Hammock's offered me a great price that I couldn't refuse. I got everything installed that same afternoon. Richard and Freddy came out and were quick. They got everything up and running and cleaned everything up nicely. I couldn't be happier with their service and I will be using them again. I don't usually post reviews, but these guys were just great!