Arctic Circle Air has been dispatched to my house by my home buyers warranty company 5 times now. Each time has been just awful. They are always late, if they show up at all. In addition to taking forever to get to my house to diagnose the problem, they are very slow to process the paperwork to the HBW company and get the parts to fix the problem. It always takes over a week until my system is up and running. In the winter, the system kept breaking after they had been out so they clearly didn't fix it. Each time it broke I had to wait another week with no heat. Let's not even mention the time I had to wait over a week to get the AC fixed in the middle of the GA summer. Stay away! I've requested that Arctic Circle Air NEVER be dispatched to my house ever again.