goseminoles
TRUST RATING
Member since 6/13/2013
Reviews 1
Average Rating
Helpful Votes 3

Art Stone Granite & Marble

Posted on: 6/13/2013

Unfortunately will NEVER use or recommend again

We were in the market for new granite for our master bathroom. We read the reviews and were very excited to use a local company, Art Stone and Jennifer for our project. Everything went smoothly UNTIL the install. It was HORRIBLE - the installer went ahead and installed an incorrectly cut backsplash, they never called back when they said they would. When they came back again to replace the backsplash the installer was 4 hours late and the 2nd one was wrong yet AGAIN. Finally they got it right after the 3rd time which required the owner to come to the house - who was 1 hour late AGAIN NOT CALLING and not apologetic for being late!!! They left without polishing the countertop and we had to reinstall one of the mirrors that the 1st installer removed, which was unnecessary. THEN they never offered a discount for any of our inconvenience and just went ahead and charged us the balance AFTER Jennifer said she would speak with the owner and call us back - NO CALL BACK. We were soooo dissapointed and anyone who has asked who did the work, we have told them and also told them about our poor service! They made what was supposed to be an exciting upgrade to our home, MISERABLE!!!

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