mmuelle
TRUST RATING
Member since 6/29/2013
Reviews 1
Average Rating
Helpful Votes 0

Unusual personal care

We had always used a different company for our AC/heating and plumbing services, but decided to get another quote this time, when we found out we had to replace our AC/heating system almost immediately. We were delighted and, frankly, rather astonished at the level of personal attention and care from all the Reliable personnel from the very first phone call. When the owner's son, Mike, came to give a quote, the information and suggestions he gave were way above the "other (reputable) company", one detail being a serious previous omission on their part! The men who came to do the work were friendly, professional, and caring - unfortunately I can't remember their names, but they were the crew that had replaced Mike's system a week before ours (in case Reliable wants to thank them again for us.) About two weeks later, our hot water heater broke around 7pm, with water leaking rapidly into the basement. I called Reliable - two men were here within the hour! (John Crum and Taylor Dean) They had to drill into the walls to establish current code, and "jump through hoops" - and all was done by 10:30 - hardly a blip in a night that could have been horrendous. We have changed all our annual AC/heating and plumbing needs to Reliable, because apart from being incredibly caring in this impersonal day and age, they provide a much higher level of service than I have experienced for 16 years with the "other company." Thank you SO much

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