bjoffre
TRUST RATING
Member since 6/30/2013
Reviews 1
Average Rating
Helpful Votes 0

A Gutter Pro

Posted on: 6/30/2013

Worst home service of any kind!

We originally had an appointment that they didnít keep. Instead of contacting us to reschedule, they ignored countless phone calls and voicemails. Once we called pretending to be a new customer we received a call back. They were very stubborn about scheduling. The day of, we were immediately unhappy. Without prior discussion or any real information, the representative from Gutter Pro told us that our gutter screens needed to be removed during the gutter cleaning instead of leaving them on. We werenít given sufficient information. In fact, the representative from Gutter Pro conveyed that the screens had to be removed for cleaning either way and could be put back on. Once they had removed the screens and we asked them to put them back when done, they informed us that they could not and they had broken the screens in order to remove them. They used leaf blowers to clean out our gutters resulting in large amount of refuse being strewn all over our deck, driveway, yard, and flower beds. Their clean up after this mess was horrible, and our yard and flower beds are now full of refuse, and there were broken gutter screens left in a pile on the side of the house. When we called to complain about the broken gutter screens we were told "You don't have to pay me or call me again, in fact I would prefer if you did not". This was a total lack of respect for the customer and personal property.

  • Overall
  • Quality
  • Service
  • Value