Brahim is the best!
I have been a Universal customer for years and use them for my rental properties. I have always had a good experience but this time I feel I got the All Star tech! Brahim is his name and I will always ask for him by name for now on given the superior experience I had today. The guy is extremely knowledgeable, very courteous, and knows how to give people a good customer services experience. Being that the techs are the face of the company, he is a very good one to have there and he should be rewarded in some way! Companies should always value their employees especially when they help the company like he does.