John delivered on Estes "award winning service"
We had an Estes technician work on one of our units twice a few weeks ago, only to come home from a trip to discover that the same unit was no longer working. In addition, we discovered a mysterious leak in our finished basement related to our other unit. I asked Estes to send a more experienced technician since, frankly, I did not care much for the tech who had worked on the first unit. John was wonderful! He was ultra professional and couldn't have been nicer. Most importantly, he knows his stuff. He quickly figured out the leak issue, explained how it probably happened, repaired it, and tested his theory thoroughly to make sure it was taken care of. On to the unit that had quit working. He also quickly figured out the issue there (a careless error caused by the previous tech), owned up to it that it was Estes mistake, and rectified the problem on their dime. John's service was so exceptional that it restored my faith in Estes completely, and enabled me to give them the 5 star rating appropriate for the "award winning service" that Tommy Estes touts. I'll be sure to ask for John next time!