Susan5000
TRUST RATING
Member since 7/19/2013
Reviews 5
Average Rating
Helpful Votes 0

Critter Shield

Posted on: 6/7/2014

Critter Shield

Jorge came out today as planned. He is working to solve the issue I am having with a bat in my attic area.

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Kenneth W. Axt & Associates Inc.

Posted on: 5/15/2014

They Are Too Busy & Too Important For Your Job

I called Kenneth Axt & Assoc after finding them in Trust Dale Service Guide. The rep answering the phone interrogated me endlessly asking in minute detail what I wanted painting. I had to go over and over it again, repeatedly telling her I wanted to pressure wash my home, paint & stain 2 decks, paint the exterior of a screened porch (14 x 18 ft), 3 interior walls of the porch and get a quote for a finished basement. I told her I wasn't sure if I would do the basement, depended on the quote. The whole conversation felt very uncomfortable, like I was on a job interview and was being assessed worthy or good enough. The conversation ended with her saying "David would give me a call." With no scheduled appt for an estimate, I was supposed to just sit around and wait for a call. Within 5 minutes, the same rep called back saying my job wasn't big enough, that they were busy with whole house jobs and if I wanted them, I would have to wait until Fall. Today is May 15th. This is one of the most arrogant companies I've ever dealt with. When most of the Home Report magazines are delivered, unrequested, in my mailbox, I normally toss them out because this is what you typically get. Once a company gets into one of the magazines, like "Trust Dale" they become popular and unless you have a mansion or a HUGE job, they are too good for your lowly pittance of a job.

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Fast and Efficient

I came back from vacation, turned the A/C on and was greeted with hot air. Company I had been using was booked up and couldn't get out for days. Reliable came out quickly, diagnosed the problem and had it fixed in minutes. Very pleased!

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Overhead Door Company of Atlanta

Posted on: 9/5/2013

Faith Restored

Overhead Door installed a new garage door opener and initially there were some problems. Those issues have been corrected now and the new garage door opener works great. It is much more responsive and works the first time the button is pressed. The motion detector on the new unit works much better, also. I'm glad the problems were corrected and I look forward to using Overhead Door again when the need arises.

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Very Dissapointed, Will Never Use Again

Had used Clearview the year before to pressure wash my decks and screened porch. Owner was present and all went well. When I had them back out a couple of years later, Wesley wasn't present and the process went miserably. The crew had the pressure so high, they sprayed dirt and grime from the screens all over the roof of the porch which is 12 feet up. There is still dirt in some of the grooves of the ceiling. They also damaged an outdoor speaker on the porch from the force of the spraying. I stopped them when I saw the ceiling and called the owner who refused to leave his home and come to my home. He made excuse after excuse for his crew. The crew left but eventually came back after NUMEROUS phone calls to the owner since the job was half done. At that time I didn't know the speaker had been ruined. Later when I discovered this after they left (found it dripping in water and no longer working) I contacted Wesley about it. He was indifferent, no apologies. I later found out the speaker could be repaired under warranty and called one last time to let him know that it had never started working again as he thought it would. Again, Wesley showed no concern, no offer to help pay the shipping cost to have it repaired. At no time did he ever apologize for all the damage they did and never accepted any responsibility for anything that happened. Will NEVER use this company again. They are shallow and uncaring about their customers, even a repeat customer.

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