Member since 7/29/2013
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Caring Hearts Veterinary Clinic

Posted on: 7/29/2013

Do NOT take your pet to this business!

My Mom took 12 yr old rescue dog "Roxy" with ear infection and blood in urine to Caring Hearts. They treated the infection and wanted to keep her overnight for "observation". My Mom asked if taking her home instead wasn't the better option and the vet was stand-offish saying things like "Well I guess you know more about animals then we do". She asked if she could be reached if "Roxy" showed signs of getting worse. They explained that the animals were not even monitored at night, or checked on AT ALL. She then decided to take her home so she could monitor herself and bring her back in the morning and paid as if she were boarded. Roxy did OK that night and my Mom called schedule the re-examine. The conversations to come is why I am writing this review. It included statements like "Well since you know more then we do so you can examine her yourself". She explained that she has no medication, instructions or the know-how to treat her dog. It was complete dis-respect and rudeness. (Mentioning again that she paid to have her boarded and re-examined in the morning) She took Roxy to another Vet. The new Vet explained that they have had several pet owners come from Caring Hearts with similar stories and complaints. She then got full instructions, an easy and inexpensive way to wash the dogs ears along with medication for the urine in the blood condition. I just want to save other people from going through this experience.

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