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Member since 7/31/2013
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Jim Ellis Collision Center

Posted on: 7/31/2013

Horrible Customer Service

I dropped my car off on a Monday after bringing it in for an estimate the prior week. It was supposed to take 4 days. I stressed the urgency of this timeline because I was 36 wks pregnant at the time. I called George a week after dropping it off to find out the status. I was informed that they found add'l damage and were waiting to hear back from the insurance company before proceeding(no one bothered to call me and it was just sitting there with no follow up happening with the ins company). I called back days later, the status was the same. I finally contacted Larry, who I'd worked with before, to try to get some resolution since it was urgent that I get my car back. Finally Thurs(11 days after dropping it off), they said they had approval. I called George the following week for an update, left voicemails and never heard back. I finally got ahold of him Thurs, and he said it could be ready that day, if not Friday. Friday came and went and the car was still not ready. Finally, Tuesday(23 days after dropping it off for a minor accident), I got an email saying it was ready. At 39.5wks pregnant, I picked it up, paid & left. I then checked my emails when I got home to find out they overbilled me by close to $700 vs the last document I had from them, which is all I was reimbursed by the insurance company for. I am still waiting to get this resolved. The quality is great on the car repair, but unfortunately I will never bring my car back there for repairs or recommend them.

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