Member since 8/01/2013
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A USA Appliance

Posted on: 8/1/2013

Worst Ever!

I made an appointment to have a refrigerator repaired. A technician came out and told us what piece had to be fixed however he had to order it. This was a time sensitive matter so I decided to weigh my options. I told them that I would give them a call back to tell them when to come out and fix it. The technician seemed agitated but said very little. A week or two passed and I decided to get the appliance repaired. I gave them a call back and the lady I spoke to was very rude and seemed uninterested. She placed me on hold at least five times. She then came to tell me I did not pay for the $8 service call so she was skeptical about my ability to pay for the service itself. I was extremely offended and asked to speak to her manager. He was just as rude and unprofessional. They both continued to talk over me until I had enough and told them I would use another company. She then hung up in my face.I called them back and told the lady that I would go ahead and set up an appointment because it was urgent. All she had available was the next day and I agreed that would be fine. She then told me that I would have to prepay. I offered her my card number to pay. She refused to take it saying "in your case it has to be paid in cash". I spoke to her manager again and explained that our company does not operate with cash for tax purposes. I was extremely baffled by their lack of tact and unprofessional attitude. After going back and forth and being upset I decided to go another route.

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