I called this company at noon today after discovering my AC had a leak and they told me a technician would be out between 2-4. Around 4:15 a technician knocks on my door only to tell me he will not be working on my unit because he has worked in my neighborhood before and "they are a nightmare", he did not even bother to come take a look. He mentioned whoever booked my appointment was supposed to ask several questions to make sure they could work on my unit, obviously they were not asked. I have wasted a whole day and still have a leaking unit. A call to the company was of no use, the owner is just as unprofessional.