OJCrooks
TRUST RATING
Member since 8/09/2013
Reviews 2
Average Rating
Helpful Votes 1

Ackerman Security Systems

Posted on: 6/17/2014

Terrible!!!

You call customer service and if you have a technical questions they say they will call back and do not. They tell you to drop their service you have to fill out a form. They never send the form.

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Failure to perform

Less than a year after treatment termites returned. They did not want to honor the warranty when contacted to retreat they sent someone to "inspect" not treat. I thought they had treated it again until months later. Since they had been contacted while under warranty, they should have retreated it when informed that the termites had returned. Eventually, they did retreat, but then claimed the contract had been renewed. I told them that my sister was their customer not me and I had only paid for the initial treatment and contract for her. She did not sign for a new contract either. They turned me into a collection agency despite my explaining to them that I was not responsible.

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