heystacy
TRUST RATING
Member since 8/09/2013
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Shady Grove Landscape Company

Posted on: 8/9/2013

Promises Made and NOT Kept

We were very excited to work with SG, because the project manager (PM) seemed to share our vision. We wanted to fix our backyard drainage problem, after the floods back in 2009. The PM did a site visit and talked about fixing the drainage and hillside. We were going to do the project in 3 stages for financial reasons. We mentioned a concern about making the hill more gradual when the patio was dug up and she (PM) made us feel very comfortable that of course the project would be done the right way. After that initial visit and the contracts signed we never saw the PM again. The team that did the work did not work on the hill side and mentioned that it was going to be a problem for us. Since smoothing the hillside wasn't specifically mentioned in the contract, they wouldn't touch it. Even though the PM verbally assured us that the job wouldn't be done right unless it was. The french drain was also supposed to run from fence to fence, however since the pencil line in the drawing was in the wrong place and we didn't see it they stopped the drain short on one side. Again, this was despite verbal conversations with the PM that the french drain would be from fence to fence. The work done was good quality, however be sure to triple check that EVERYTHING is written in your contract. The steps up to the backyard did not reach the top, and thankfully the contract stated 6-8 steps or they would not have added the final step. Brought children to project site without asking.

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