isaaclang
TRUST RATING
Member since 8/15/2013
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Acorn Tree Care

Posted on: 8/15/2013

Tree Removal

I have to agree with the previous post about poor customer relations. I can honestly say I cannot recommend this company due to total lack of customer service. They were recommended by a friend, and I asked them to take down two trees in my yard, one of which was leaning toward our home. I was told it would take two to three weeks to work it into their schedule. The next day the father of the owner shows up at my door to look at the trees again saying he has been in the tree service for forty years. He says his son has underpriced the job and was not happy about it. He said it was his company and his son works for him. I say I need them taken down and was willing to pay extra if needed. Same story as before about the time. The father did show up a few days later and after several verbal confrontations I asked them to leave and actually paid them for the job to leave with the job half done. Next day the son shows up to pick up the tree remains left from the previous day saying that "emergency jobs" normally cost $500 per hour and he was just trying to help me out by sending his father's smaller crew. This is just too much drama.One tree cost me $750 plus three days lot of agony. Needless to say this is not the company you need. Poor customer relations and lots of excuses.

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