Unprofessional & Disastrous
I have always been a faithful client of another salon (Three-13) but after an attempt to color my own hair I needed a quick-fix and was unable to be seen that particular day at my fave location. I happened upon Elon and went in asking if they could fix my hair and advised they could. I asked for medium blonde all over color with very cool/pale blonde highlights and stressed that I did not want any gold or brassy tones in my hair.To make a long story short, after 4 hours and over $225 of services, I came out with a head full of pure gold. I had even pointed out a particular stylist in the salon whose hair I loved, and it came out nothing like hers when I was told it would. I understand if a stylist can't do what you ask, but when they tell you they can and never lead you to believe otherwise, then they better deliver. Very young and unlicensed assistants did almost all of the work, including the actual color and highlight application, not just shampooing and rinsing. One of the worst things about this experience - the stylist who did this to my hair was one of the salon's owners! I went through hell and high waters to get any type of refund since they did not deliver what was said they would. Not only did this happen to me, but a number of people I know as well. I strongly encourage anyone who is seeking a good quality salon to go elsewhere - perhaps Three-13 which is just down the street.