I inquired about having my lawn treated by TruGreen. I was going out of town so called and put all treatments on hold until further contact. When I returned, to my dismay, TruGreen disobeyed by wishes and treated my lawn anyway. I was told that any treatments had to be cleared through the authentication department. I never authorized anyone in the authentication department to treat my lawn. They slammed the treatment on me and now expect me to pay for it. Due to this experience, I would not recommend the company to anyone.