I just had my carpets done and wanted to tell everyone about my exprience. I found this company on Kudzu and chose it based on its reviews. The previous clients were right-on about Krystle. The first positive sign was that even though I made a last minute appointment, she was able to squeeze me in. I got a courtesy call the next day and she even offered to come early since she finished another job. What can I say? I wish she had taken "before and after" pictues because my living room carpet had been assaulted by a very active toddler! The attempts at cleaning it ourselves actually made it worse because of the soap residue that was left. Krystle took care of all the stains and now I'm in a "let's wait and see" pattern on if they return. Hopefully not! Based on what I've seen so far, I recommend the service.