All around poor customer service
The company came out as a result of a call to home warranty service. They were difficult to get to commit to service time and date with busted heater in mid winter! Technician came out and wasn't very helpful in stating problem. We were told he would call in his report at end of business day and he didn't call until Monday morning. (after Friday visit). Then we found out he stated problem was a result of lack of maintenance. (Not true as system received maintenance 2 months prior). Very, very disappointed with service and communication. I also never heard of a heating and air company that strictly has 8:30 to 5 hours Monday through Friday only. This issue makes me rethink my home warranty company as well.