Awesome Dentist, Incompetent Front Office Staff
I have been a patient of Dr.Woods for over 20 years. I drive quite a distance to visit his offices and would highly recommend him. Unfortunately, over the years, his office staff leaves something to be desired. The receptionist that never answered the phone or returned phone calls finally left, which was a good thing. But the other staff that deals with the billing is incompetent. I have spent months trying to get bills straightened out. But today I actually received a bill that listed a credit for my husband who passed away 5 years ago and a charge for my daughter that had not visited in over 9 months. I will call, like I always do, and they will say that it will be straightened out and then I will get the same bill the next month. I will continue to go to Dr. Woods because he is an incredible dentist but I truly wish he would straighten out his office staff, they are driving business away!